FAQs

Shipping & Delivery

Free shipping on all Clothing & Jewellery orders NZ wide.
All other orders will have a flat rate delivery fee of $6.50 NZD or $10 NZD for rural addresses. 

Shipping within New Zealand: 1-5 working days. 

Excludes rural shipping please allow up to 3-7 working days  

Australia: Up to 3 - 10 working days

Rest of the world: 10 - 14 working days

International orders may be subject to additional customs fees, duties or taxes that are the sole responsibility of the purchaser. We are unable to refund you if you refuse the package because of customs charges.

Please note that delivery times are estimates only.

How do I return or exchange a product?

Not completely happy with your purchase? Return your items to us in a saleable condition within 15 days of placing the order to receive a full refund or exchange. Please note that a shipping fee may apply to returns & exchanges, except in the case of faulty goods. For full details please check our Returns Policy.

Earring purchases are not eligible for change of mind returns, for hygiene reasons.

Gift cards are not eligible for change of mind returns.